Robin Swann raises concerns over Evri delivery failures ahead of Christmas

South Antrim MP Robin Swann has written to parcel delivery firm Evri after a growing number of constituents contacted his office to complain about failed deliveries and poor customer service in the critical run-up to Christmas.

The intervention follows reports from residents across South Antrim of parcels not arriving at all, being left at incorrect addresses, or marked as delivered without adequate proof.

In several cases, so-called proof of delivery images reportedly showed blank or black photographs, offering little reassurance to customers trying to trace missing Christmas gifts.

With households increasingly dependent on home deliveries—particularly during the festive period—Mr Swann said the problems were causing significant distress for families already under pressure at one of the busiest times of the year.

Many constituents have also raised concerns about difficulties accessing meaningful customer support, citing heavy reliance on automated systems and an absence of direct assistance when parcels go missing or deliveries fail.

Highlighting the human impact behind the complaints, Mr Swann said the situation was undermining confidence and creating unnecessary anxiety for families relying on parcels to ensure loved ones receive their Christmas presents on time.

“People entrust delivery companies with Christmas gifts and important items, expecting a reliable service. The issues being reported to my office fall well short of that expectation and are causing real anxiety for families at an already busy time of year,” he said.

In his correspondence, the MP has asked Evri to explain what steps are being taken to address delivery failures, improve proof-of-delivery standards and manage the surge in demand associated with the Christmas period.

He has also sought assurances that parcels will be delivered to the correct address, on time and in good condition.

Mr Swann said constituents deserve clear communication and swift action to resolve ongoing problems, particularly as the final days before Christmas approach.

“I have asked Evri to explain how they intend to improve delivery performance and customer support in the coming weeks. Constituents deserve reassurance that these issues are being taken seriously and that confidence in the service can be restored,” he added.

The concerns raised mirror wider national frustrations reported by consumers during peak delivery periods, with reliability and accountability increasingly under scrutiny as online shopping continues to dominate festive spending.