Mid and East Antrim celebrates first Medical Administration Training Academy graduates

Mayor of Mid and East Antrim, Alderman William McCaughey pictured with graduates of the Medical Administration Training Academy, and representatives from Northern Federation Support Unit (NFSU)

In a significant step towards bolstering local healthcare services, the Northern Federation Support Unit (NFSU), in collaboration with the Mid and East Antrim Labour Market Partnership (LMP), has successfully completed its inaugural Medical Administration Training Academy.

This pioneering pilot programme, funded by the Department for Communities, has equipped nine participants with the skills and confidence needed to thrive in essential administrative roles within General Practice settings across the Mid and East Antrim region.

The academy, designed to support individuals new to medical administration, those returning to work, or professionals seeking a career change, offered a comprehensive curriculum blending expert-led instruction, group activities, and insights from industry professionals.

Participants gained hands-on experience in critical areas such as clinical systems (EMIS/Vision), GDPR and confidentiality, patient interaction, and the importance of teamwork in GP practices. The programme’s practical approach not only developed technical expertise but also fostered confidence and job-readiness among trainees.

A Transformative Learning Experience

Held over several weeks, the academy featured contributions from a diverse range of experts, including GPs, Practice Managers, NFSU representatives, and training partners like Work West and Elite Connect.

The structured yet engaging format ensured participants received both theoretical knowledge and real-world insights, preparing them for the demands of modern healthcare administration.

At a celebratory event on Tuesday, 13th May, at the EcosHub, participants reflected on their personal growth and newfound clarity about their career paths.

One graduate shared:

“The academy gave me real insight into what happens behind the reception desk - it wasn’t just theory. Through thoughtful, practical exercises, I’ve gained the confidence to pursue this role feeling more prepared, excited, and ready to make a positive contribution to both the medical practice and its patients.”

A Boost for Local Healthcare and Employment

The initiative has already shown promising results, with several participants securing interviews and placements in local GP practices. Notably, two graduates have already landed roles as Medical Administrators, highlighting the programme’s effectiveness in bridging the gap between training and employment.

Mayor of Mid and East Antrim, Alderman William McCaughey, praised the programme’s impact, stating:

“I was delighted to meet with the trainees graduating from this innovative training initiative. The Medical Administration Training Academy has helped them prepare for key roles in General Practice surgeries and has given the participants the range of specialist skills necessary, in a hands-on way, that are essential for meeting the challenges of modern patient care. They have committed themselves to learning, growing and preparing for career roles within the healthcare sector - a sector that lies at the heart of our community’s well-being.”

He added:

“Through the Mid and East Antrim Labour Market Partnership, residents in the borough are supported in realising their full potential in jobs that enhance their quality of life. This Academy was a step towards employment and the skills they have developed in this academy are not only in high demand but are also essential to the smooth functioning of our healthcare system and transferable across all career sectors. I wish each of them every success in their future roles within our important healthcare system.”

Empowering Communities Through Collaboration

The success of the academy underscores the value of collaborative efforts between the NFSU, Mid and East Antrim Borough Council, and the Department for Communities.

Julie Wilson, Director of Operations at the Northern GP Federation Support Unit, highlighted the programme’s significance:

“We know how critical the medical admin role is in the day-to-day running of GP practices. It is often the first point of contact for patients, and having well-trained, confident staff in those positions makes a real difference.

“This academy has not only equipped people with the right skills but has also opened doors to new career paths. It’s been fantastic to see how much the participants have grown in both confidence and ability over such a short time.”

Wilson also expressed gratitude to the programme’s partners, stating:

“I’d also like to thank Mid and East Antrim Borough Council, the Department for Communities, and the Labour Market Partnerships team for working with us on this very successful pilot. Their support and collaboration made it possible to deliver something that we hope will have a lasting impact for both the participants and the local GP practices they go on to support.”

Looking Ahead: A Model for Future Success

The overwhelmingly positive feedback from participants, who praised the supportive learning environment and diverse teaching methods, has fuelled optimism about the programme’s future.

The Mid and East Antrim Labour Market Partnership, funded by the Department for Communities, is committed to creating targeted employment action plans that empower local residents and address regional workforce needs. This pilot serves as a blueprint for similar initiatives, with plans to expand the academy to support more individuals and strengthen the healthcare sector.

As the region continues to invest in upskilling its workforce, the Medical Administration Training Academy stands as a testament to the power of practical, community-focused training. By equipping participants with in-demand skills and fostering connections with local employers, the programme is not only transforming individual lives but also enhancing the quality of patient care across Mid and East Antrim.