Belfast International Airport gains Autism NI Impact Award for boosting support for neurodiverse travellers

Jonny Spiers, Customer Service Agent and Airport Autism Champion alongside Christine Kearney, Director of Development at Autism NI and Niall McElkearney, Terminal Operations Manager.

Belfast International Airport has been recognised for its commitment to improving accessibility for neurodiverse passengers, after receiving the prestigious Autism NI Impact Award.

The accolade highlights the airport’s efforts to create a more inclusive and supportive environment for autistic and neurodivergent travellers.

As part of the process, the airport implemented a CPD-certified training programme for frontline staff, equipping them with practical skills to better understand and support passengers across the site.

The training has been delivered in partnership with Autism NI, with staff receiving tailored guidance to help reduce stress points during the travel experience.

Working closely with the charity, the airport has also introduced a comprehensive action plan designed to enhance services and facilities for neurodiverse passengers. This includes the introduction of dedicated autism champions, new visual travel guides, and supportive video content aimed at making air travel more predictable and comfortable.

Dan Owens, Chief Executive at Belfast International Airport, said:

“We are incredibly proud to have achieved this accreditation from Autism NI. This award is a testament to the dedication of our staff in making travel fully accessible for autistic and neurodivergent passengers. This specialist training was tailored to the needs of the Airport and has instilled confidence and increased key skills for team.

“We are in the process of rolling out further updates across the Airport as we continue to work closely with Autism NI. We have already created a quiet space and are exploring sensory levels.

“We are also actively working to ensure noise levels can be reduced and lighting intensity can be adjusted as necessary so passengers can feel less anxious and more comfortable throughout their journey.”

Christine Kearney, Director of Development at Autism NI, said:

“We are delighted that Belfast International Airport has achieved the Impact Award. Through their training and action plan, the organisation has implemented a range of practical and meaningful changes to promote accessibility and support their autistic and neurodivergent customers.

“We look forward to continuing to work with Belfast International Airport to help them play their part in building an inclusive society.”

Autism NI continues to work with autistic individuals, families, and organisations across Northern Ireland to promote better understanding, improved accessibility and wider acceptance in society.

The Autism Impact Award is available to organisations seeking to strengthen their approach to inclusion for clients, customers, and employees.

Passengers seeking more information on special assistance or accessibility services at Belfast International Airport can visit the airport’s website. Enquiries about the Autism Impact Award can be directed to Autism NI via training@autismni.org.