Police arrest three people after building society staff protect vulnerable older customer

Police have arrested three people after quick-thinking building society staff intervened to protect a vulnerable older person from suspected financial crime.

The incident happened on Friday, 26th September, in Newry when staff raised concerns about a large cash withdrawal being attempted by a customer who was accompanied by three adults.

Detective Inspector Keon said:

“We were contacted by staff at the building society yesterday, Friday 26th September, after they used Banking Protocol legislation in order to ask a number of questions of a customer who was attempting to make a very large cash withdrawal.

“The customer, a vulnerable older person, was accompanied by three adults who staff believed were exhibiting controlling behaviours. We are grateful that these staff notified us straight away, allowing us to take the necessary action while the customer was still on the premises.”

Police officers attended the scene and made three arrests – two men, aged 68 and 42, and a woman aged 69.

All three were arrested on suspicion of attempting to obtain property by deception and possession of articles for use in fraud.

They were later further arrested on suspicion of kidnapping, human trafficking and fraud by false representation. They remain in custody.

Safeguarding older people from scams

Detective Inspector Keon highlighted the importance of the Banking Protocol, a UK-wide initiative designed to stop financial exploitation.

“The Banking Protocol sees financial institutions and the police working in partnership to safeguard the public and protect their money. We are committed to doing everything we can to prevent and reduce the number of financial crimes committed, particularly against older persons,” he explained.

He also urged people to speak up if they have any concerns when making transactions.

“Regardless of where you complete financial transactions, staff are there to help if you have any worries or concerns. Consumers and businesses can report financial crime to Action Fraud on 0300 123 2040 or the PSNI on 101.”

The public can also find advice and resources through the ScamwiseNI Partnership via its website and Facebook page. Further details about the Banking Protocol are available on the Consumer Council website.