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  • Writer's pictureLove Ballymena

Over half of total £600 energy vouchers redeemed by households in NI

Over half of energy vouchers, issued on behalf of the Government to households in Northern Ireland, have now been redeemed according to Post Office data.

More than 250,000 vouchers have been redeemed at the Post Office to date. The figure comes just over two weeks after the first £600 energy vouchers started arriving through letterboxes.

The Post Office is working with electricity suppliers in organising the mail-out of the vouchers, which is taking place in tranches.

The rollout is well underway and is on course to be completed before the end of February.

The Post Office is urging everyone due to receive a voucher to pay close attention to their post and to be careful not to accidentally throw their voucher away.

Andrew Goddard, Head of Payments for the Post Office, said:

“Our postmasters have been working hard within their communities to help people redeem their vouchers quickly. We are pleased with the incredible progress of the voucher rollout with over half of the total vouchers having now been redeemed within just two weeks of starting the mail-outs.

“We ask people who are due a voucher to keep a close eye out for it in the post. Please read the voucher very carefully and ensure you take it, plus the forms of ID specified, to ensure the post office teams can process your voucher and you receive your money.”

Energy Minister Graham Stuart said:

“In just a matter of weeks since the scheme launched, more than a quarter of a million Northern Ireland households have redeemed their UK Government energy bill support vouchers – providing £600 to help with energy costs.

“Today’s figures from the Post Office show just how quickly the support has arrived with over half of vouchers issued so far used. However, I am urging anyone who has not yet redeemed their voucher to pop to their local Post Office as soon as possible so they can reap the benefits of this support.

“Vouchers are being issued throughout February so all households on Keypad meters should look out for them.”

The vouchers can only be redeemed at post offices and are being sent to all those who don’t pay their energy bills by direct debit.

The Post Office’s role is to help support customers to redeem their vouchers.

All those who receive a voucher are urged to follow the three Ps to redeem their voucher at the Post Office.

For customers who pay for their energy using direct debit the £600 will automatically be placed into their bank account. They will not receive a voucher.

Customers who pay by direct debit may receive communication from their supplier to confirm when payment has been made. This is a matter for energy firms and their customers rather than the Post Office.

The voucher is made up of a £400 Energy Bill Support Scheme payment and an additional £200 Alternative Fuel Payment. 500,000 households in Northern Ireland are eligible for the voucher and it is expected post offices will be busier than usual. Of the 500 post offices in Northern Ireland, the vast majority are open on Saturdays and around 150 are open on Sundays.

Further information can be found at:

People can find their nearest Post Office by putting their postcode into:


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