New online portal allows victims to track PSNI investigations in real time

PSNI ACC Anthony McNally and Commissioner Designate for Victims of Crime, Geraldine Hanna

The Police Service of Northern Ireland (PSNI) has launched a new online system designed to transform how victims of crime receive updates on their cases.

The service, called ‘My PSNI Portal’, went live today, Tuesday 2nd September 2025, and includes a dedicated victim update facility.

The platform allows victims to track the progress of an investigation they have reported, with key updates shared at each stage, providing greater transparency and reassurance.

Through the portal, victims can request updates directly from the investigating officer. Officers are then prompted to respond, with victims notified by text or email once an update is available.

Updates will include confirmation that a report has been received, details of the investigating officer assigned, key developments in the investigation, and notification when a case has been closed, with reasons and outcomes explained.

Assistant Chief Constable (ACC) Anthony McNally said:

“In line with the Chief Constable’s vision of a Police Service that is victim and community focused in meeting the needs of those we serve, the Police Service of Northern Ireland is delighted to today launch My PSNI Portal, improving how victims can choose to contact us and make use of the police services we now offer online.”

He added that the portal would not replace existing services but would provide another option for victims:

“This online system is by no-means a replacement for phoning our 101 service, but will be an additional resource to help manage the demand of 101 calls and improve the service we provide through victims being able to receive updates online. In turn we hope to see a decrease in 101 abandonment rates and queue waiting times.”

The portal will also provide wider information, including victim support advice, crime prevention resources, and local updates relevant to individual cases.

ACC McNally described the launch as:

“An exciting time and a significant step for PSNI’s Information Communication Services (ICS) department, enabling the teams to showcase their consistent efforts to drive digital transformation and improve choice for those who need to contact us.”

The move has been welcomed by Geraldine Hanna, Commissioner Designate for Victims of Crime, who said the initiative directly addresses one of the most frequent concerns raised by victims.

“Poor communication is one of the key criticisms I hear from victims about our criminal justice system and I commend the PSNI for actively trying to improve how they communicate with victims.

“I don’t think it can be overstated just how important good communication and choice about how to receive information is to victims of crime.

“This portal is an additional tool that can bolster the PSNI’s ability to communicate effectively with victims.”

She added that while some victims would still require personal contact by phone or in person, the new digital service would offer “a timely and effective method to receive updates on their case.”

The portal is part of a wider digital transformation drive within the PSNI, aimed at improving accessibility and service delivery across Northern Ireland.

For more information, visit www.psni.police.uk.