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  • Writer's pictureLove Ballymena

Housing Executive launches new mobile app and payment telephone number


The Housing Executive has launched a new updated mobile phone App and a new telephone payment number for tenants and customers.


Both payment options will be available from today, Sunday 1st October 2023. They are a convenient way for tenants to pay their rent, service charges, damages or repairs and legal costs, and housing benefit overpayments.


The new App can be downloaded free of charge directly from the Apple App or Google Play stores, by searching ‘Housing Executive’ or ‘NIHE.’  The App can also be used to make payments at any of the over 450 PayPoint machines in local stores across Northern Ireland.


Caroline Connor, Assistant Director of Housing Services who oversees income collection for the Housing Executive, said:

“The new mobile phone App and telephone system will give tenants and customers quick and convenient payment options, that can be made 24 hours a day, 7 days a week, to fit in with busy lifestyles.  


“Over 1,200 customers have been using the previous App that was launched several years ago. This new App will enable tenants and customers to make payments using their mobile device, or, for the first time, by using an exclusive App barcode on their mobile device at locations displaying the PayPoint sign.


“With hundreds of our customers and tenants already using PayPoint to manage other household bills, we hope our new App will provide an easy to use and convenient way for our tenants and customers to manage their payments.  


“Customers who prefer to make payments with us by telephone can use our new automated payment line on 03303 903 048.  This is a low cost number which is included in a large number of free-minute bundled talk packages with many mobile telephone service providers.”


Once the App is installed, tenants and customers can store all their payment reference numbers, bank card details and payment amounts so they do not have to enter them every time they want to make a payment.


Using the new app, tenants and customers can:


• Use the PayPoint App barcode to make payments in any store displaying the PayPoint logo

• Manage payment cards – customers can use the app to manage payments for several services rent and rates, service charges, Housing Benefit overpayments, damages/repair costs, legal costs, ground rent and barcoded invoice requests

• Manage their account details

• Access the PayPoint store locator

• View their payment history


Customers can find out more about the new App and telephone payment number and alternative ways to make payments on the Housing Executive website:

The Previous payment App for tenants was Allpay and will no longer accept payments for Housing Executive services after 30 September 2023. The previous telephone payment number will also no longer accept payments for Housing Executive services after the this date.


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