EasyJet cancels multiple flights after IT issues
Thousand of EasyJet passengers have disappointingly had their flights cancelled today after the company said it had experienced IT problems.
The latest information on the flight board from Belfast International shows a number of flights to and from the airport have been cancelled.
A spokesperson for EasyJet said:
“EasyJet can confirm that the earlier IT systems issues have now been rectified.
“Unfortunately, they resulted in some cancellations earlier today and while we expect to operate most of our remaining flying programme some may still be subject to some disruption in the coming hours.
“We advise customers due to travel with us to continue to check Flight Tracker for the status of their flight before making their way to the airport.
“We apologise for the inconvenience caused and customers can apply for compensation in line with regulations.”
To check the status of your flight, please visit:
AVAILABLE HELP
According to the Consumer Council NI, EasyJet have confirmed that their earlier IT issues will be classed as non-extraordinary, therefore you should submit a compensation claim if their flight was cancelled today.
If your flight is delayed, cancelled or you are denied boarding you are entitled to assistance. This usually means food, drink, access to communication (this could be refunding the cost of telephone calls) and overnight accommodation if needed. You may also be entitled to compensation.
If your flight is cancelled you are entitled to:
• a refund within seven days; or
• alternative transport to your final destination.
If the airline cannot fly you to your intended airport, it is allowed to fly you to another airport within the same region. The airline must then transfer you to either your intended airport or a close by location agreed with you.
If the airline offers you vouchers you do not have to accept these. You have the right to ask for a refund or re-routing instead.
If your flight is delayed for more than five hours and you decide not to travel, you are entitled to a refund within seven days
Visit the Consumer Council website at the link below for full information on your right to refund and compensation:
https://www.consumercouncil.org.uk/consumers/rights-and-advice/travel/air-travel
